SPA POLICIES

24-HOUR CANCELLATION

As a courtesy to other clients and your spa therapist, if you must cancel or reschedule an appointment, you are required to give at least 24 hours notice. You will not be charged if you cancel at least 24 prior to your appointment start time. Otherwise:

  • You will be charged 50% of the total value of the scheduled appointment for late cancellations.

  • You will be charged 100% of the total value of the scheduled appointment for no shows.

Appointments made within 24 hours of the appointment time are considered confirmed to which the cancellation policy does apply. You will not be charged at the time of booking, however, a valid card is required to reserve your appointment.

COSMETIC TATTOO APPOINTMENTS:

  • A non-refundable deposit is required to book. If you choose to cancel at any time, the deposit is forfeited.

  • At least 72 hours is required to reschedule.

check-in/PUNCTUALITY

Please arrive on time for your appointment, call or text to check-in from your vehicle. Once you’ve checked in, you will receive confirmation and be welcomed in for your scheduled appointment. Please contact as soon as possible if running late. If you are late, your appointment may be rescheduled for a different date and is subject to fee’s.

COSMETIC TATTOO APPOINTMENTS:

  • If you are 15+ minutes late to your appointment, this will result in cancellation of your appointment and forfeiture of your deposit.

MASKS

Masks must be worn at all times during services unless/until otherwise instructed by your service provider. If you do not bring one or forget yours, one will be provided to you for $1 which will be added to your total at checkout.

QUIET PLEASE

To maintain a peaceful atmosphere, we ask that you turn your cell phone to vibrate and keep conversations to a whisper. The spa is free from children, pets and smoking for the comfort and consideration of all guests.

During Your Visit

To get the most out of your treatment, communicate with your therapist. Your comfort and enjoyment are of the utmost importance to me. Please let me know if you have needs or concerns about treatment room temperature, music type/volume or other preferences.

ZERO TOLERANCE

My mission has always been to create a peaceful, private spa experience to celebrate each clients individuality and uniqueness and strengthen their sense of self. I believe humans should be treated like humans and we should stand up for and work hard to understand each other’s struggles in order to better show up for and support one another. Racism, Bigotry, Xenophobia, Homophobia, Transphobia, Sexism, any and ALL hate speech is NOT WELCOME in my spa. If this occurs, I will stop you, make you aware of your mistake and ask you to leave.

Thank you for respecting spa policies out of consideration for all staff and clients.